Returns & Exchanges

At Cabot Creamery, we stand behind the quality of our award-winning dairy products and want you to be completely satisfied with your order. Due to the perishable nature of our products, we offer replacements or refunds for items that arrive damaged or do not meet our freshness standards.

Return Process

• 1.
  Inspect Your Delivery

  Please examine your package immediately upon arrival to ensure all cheeses and dairy products are present and have maintained their cool temperature.

• 2.
  Contact Customer Care

  If there is an issue with your order, email our support team within 48 hours of delivery with your order number and a brief description of the problem.

• 3.
  Provide Documentation

  To help us maintain our high quality standards, please include clear photos of the damaged product and the shipping label in your correspondence.

• 4.
  Resolution Processing

  Once your claim is verified, we will arrange for a replacement shipment or issue a full refund to your original payment method within 5-7 business days.